Skip to main content
Skip table of contents

Release 2.3.1

We are pleased to announce the release of Amazon Connect for Zendesk v2.3.1 which is a bug release.

In this release we have

  • Fixed a bug which caused a new ticket to be created, instead of call details attached to the current one in which the agent used the Zendesk dial-out option. This happens if agent starts dialling out while in a non-available status, such as after call work.

Bug fixes

This release contains the following fixes:

Key

Summary

Status

 DEV-2954

 Preventing dial-out from the ticket when agent is not in Available status

RELEASED

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.

Contact Support Close