The below architectural diagrams show the technical design for Amazon Connect for Zendesk.

Diagram

Description

Amazon Connect for Zendesk Core app

This represents the core installation of the Zendesk for Amazon Connect applications

Amazon Connect for Zendesk with Pause/Resume add-on

This represents the add on for Pause and Resume.

Enabling Pause and Resume for call recordings

Amazon Connect for Zendesk with Zendesk Search add-on

This represents the add on for Zendesk Search

Zendesk Search for Connect with the help of the Zendesk Support API

Amazon Connect for Zendesk with Contact Lens add-on

This represents the add on for Contact Lens.

Enabling Amazon Connect Contact Lens for Zendesk Tickets

Amazon Connect for Zendesk - Core App.pdf

Amazon Connect for Zendesk - Pause & Resume.pdf

Amazon Connect for Zendesk - Zendesk Search.pdf

Amazon Connect for Zendesk - Contact Lens.pdf