I have changed my Amazon Connect domain name as outlined by AWS and now I cannot access call recordings from before this date

Call Recording URLs were contructed using the Amazon Connect URL. As these were written to the ticket, after this change, users would have to change the URL when trying to open the link.

Please change the domain name section of the URL that opens and try.

Change to:


We are unable to reprocess call recordings that had already been saved in ZD tickets.