Customers should be familiar with Amazon Connect prior to installing and configuring Amazon Connect for Zendesk integration. Please refer to the Amazon Connect Administrator Guide.

This application is available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at

Agents should be using the Zendesk and integration app with a supported browser. Only Chrome browser is currently supported with the integration app. Other browsers may work, subject to Amazon Connect limitations, but were not extensively tested with the integration app.