We are pleased to announce the release of Amazon Connect for Zendesk v2.3.1 which is a bug release.
In this release we have
Fixed a bug which caused a new ticket to be created, instead of call details attached to the current one in which the agent used the Zendesk dial-out option. This happens if agent starts dialling out while in a non-available status, such as after call work.
This release contains the following fixes:
Preventing dial-out from the ticket when agent is not in Available status