Use of AWS components and infrastructure
This article describes how the Amazon Connect for Zendesk app and its add-ons use AWS SDK and Amazon Connect Stream API for integration. This pertains to version numbers specified in the table below and should be updated with future product releases.
Application | Version | Amazon Connect Stream API | AWS SDK |
---|---|---|---|
Core app | 2.3.1 | Version 1.7.5, minified .js lib embedded in the app | When Pause/Resume add-on is enabled: |
Pause/Resume add-on | 1.0.2 | N/A | Lambda triggered from Connect contact flow. AWS SKD for JavaScript v2, calls STS service to issue temporary credentials. IAM role is created via CloudFormation deployment from SAR and includes policies |
Zendesk Search add-on | 1.0.3 | N/A | Lambda triggered from Connect contact flow. No AWS services used (only 3rd party APIs). |
Contact Lens add-on | 1.0.4 | N/A | Lambda triggered from an S3 bucket with Contact Lens records on Put event. AWS SKD for JavaScript v2, optionally calls DynamoDB service to store failed Zendesk searches for later retries. IAM role is created via CloudFormation deployment from SAR and includes policies |