This article describes how the Amazon Connect for Zendesk app and its add-ons use AWS SDK and Amazon Connect Streams API for integration. This pertains to version numbers specified in the table below and is updated with future releases.
Amazon Connect Stream API
Version 1.7.5, minified .js lib embedded in the app
When Pause/Resume add-on is enabled:
Zendesk Search add-on
Lambda triggered from Connect contact flow. No AWS services used (only 3rd party APIs).
Contact Lens add-on