Amazon Connect for Zendesk

Installation Guide

• Upgrading from deprecated versions of the Amazon Connect App for Zendesk

Add On Features

• Zendesk Search for Connect with the help of the Zendesk Support API
• Enabling Pause and Resume for call recordings
• Enabling Amazon Connect Contact Lens for Zendesk Tickets

Release Notes

• Release 2.3 (March 2022)
• Release 2.2 (March 2021)
• Release 2.1 (Aug 2020)