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Zendesk Marketplace
Support Portal

Main

Introduction
Prerequisites
Application Architecture
Use of AWS components and infrastructure
Installation Guide
Template Contact Flows
TPE v2 Voice Comment
Administrator Guide
End User Guide
Enabling Amazon Connect login with third party cookies.
Troubleshooting & FAQ
Known Issues
Add On Features
Release Notes
Support & Feature Requests

Zendesk Marketplace
Support Portal

Amazon Connect for Zendesk

Documentation

Introduction
Prerequisites
Application Architecture
Use of AWS components and infrastructure

Installation Guide

Upgrading from deprecated versions of the Amazon Connect App for Zendesk
Remote Logging Configuration and Administration

Template Contact Flows
TPE v2 Voice Comment
Administrator Guide
End User Guide
Enabling Amazon Connect login with third party cookies.
Troubleshooting & FAQ
Known Issues

Add On Features

Zendesk Search for Connect with the help of the Zendesk Support API
Enabling Pause and Resume for call recordings
Enabling Amazon Connect Contact Lens for Zendesk Tickets
Enabling Agent Status Sync
Replacing Zendesk Event Bridge
Zendesk Tools for Amazon Connect

Release Notes

Release 3.2
Release 3.1
Release 3.0
Release 2.8
Release 2.7
Release 2.6
Release 2.5
Release 2.4
Release 2.3.2
Release 2.3.1
Release 2.3
Release 2.2.5
Release 2.2.4
Release 2.2.3
Release 2.2.2
Release 2.2.1
Release 2.2 (March 2021)
Release 2.1 (Aug 2020)

Support & Feature Requests

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